Refund Policy – SamudrikMach.com

At SamudrikMach.com, we strive to ensure that our customers are satisfied with every order. Since we deal with fresh seafood and perishable items, our refund policy is designed to be fair and transparent while maintaining food safety and hygiene standards.

1. No Refund for Change of Mind

Due to the perishable nature of our products, we do not offer refunds for change of mind once an order is confirmed and dispatched.

2. Refund Eligibility

You may be eligible for a refund if:

  • You received damaged, spoiled, or incorrect items

  • Your order was canceled by us due to unavailability or logistic issues

  • The product was not delivered within the promised timeframe (excluding natural delays or customer unavailability)

3. Reporting an Issue

To request a refund, you must:

  • Notify us within 6 hours of receiving your order

  • Provide clear photos or videos as evidence of the issue

  • Contact us via phone (01997000098) or email (samudrikmaach@gmail.com)

4. Refund Process

Once your refund request is reviewed and approved:

  • We will process your refund within 3 to 7 working days

  • Refunds will be made through the original payment method or via mobile banking, depending on the situation

5. Partial Refunds

In some cases, we may offer a partial refund if only part of the order was affected.

6. No Refund in These Cases

Refunds will not be issued if:

  • The product was rejected due to personal dislike of taste or appearance

  • The customer provided an incorrect address or was unavailable to receive the order

  • The request was made after the allowed reporting window

Contact Us

If you have any questions about our refund policy, please reach out:

📧 Email: samudrikmaach@gmail.com
📞 Phone: 01997000098